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General questions about CallTanzania.com
1.
What is CallTanzania.com?
Answer:
CallTanzania.com is a telecom company registered in the state of Georgia, USA, with offices in the United States, Canada, Europe and South America.
2. How can I use CallTanzania.com to make phone calls?
3. Who can use CallTanzania.com?
4. Why are the rates so low?
Answer: CallTanzania.com is using the latest telecom technologies to bring you great savings. Also, by offering our services online we are more efficient than regular distribution channels.
Payments and account information
1. How do I buy credit?
Answer: To buy credit visit this page and enter the amount you wish to add to your account.
2. Do I have to create an account?
Answer: Yes, every person who wants to use our services has to open an account with CallTanzania.com.
3. Why do I have to create an account?
Answer: Your account with CallTanzania.com has the following features: access to our pinless service, call records, remaining balance, speed dial etc.
4. How do I call without entering a PIN?
Answer: Our service can be accessed from any phone number without entering the PIN by registering your phone numbers with our website. This feature is available in your account.
5. Do you offer speed dial?
Answer: Yes, we offer a speed dial service for up to 10 phone numbers. Add the desired phone numbers in your account and you will be able to call your family and friends just by entering one digit.
6. How do I contact Customer Support?
7. Will you share my personal information with 3rd parties?
Answer: No. CallTanzania.com values your privacy and will not share your personal information with any third party.
8. Is it secure to order at CallTanzania.com?
Answer: CallTanzania.com uses SSL technology when transferring your credit card information so you will be protected against the loss, misuse or alteration of your personal data. The Secure Sockets Layer (SSL) is a security protocol used by Web browsers and Web servers to help users protect their sensitive data during transfer. During a secure session data passed between your browser and our system is encoded so that only our system can decode it, helping to ensure that the information transmitted remains confidential.
9. How can I modify my personal information?
Answer: Sign in to your account with username and password. Once logged in you will have the option to change all your customer information.
10. How do I change my password?
Answer: You can change the password on the customer information page in your account.
11. I lost my password. How can I retrieve it?
Answer: Click on "Forgot password" in the upper right hand corner of our website and enter the username for your account on the next page. Password will be sent to the email address we have on file. If you cannot remember your username, please contact us.
12. How do I pay?
Answer: CallTanzania.com accepts credit card payments using Visa, Mastercard, American Express, Discover and PayPal.
13. Can I pay for my orders with non-USD credit cards?
Answer: Your transaction will display the credit in US Dollars (USD) but you can use for payment any credit card currently supported by our system (Mastercard, Visa, etc.) issued in your local currency. The exchange rate and any other fees associated with the transaction are subject to the terms and conditions stated by your credit card issuer. We are not charging any extra fees for transactions made with credit cards issued in non-USD currencies.
More information about CallTanzania.com
1. Where can I see a list of all the rates?
Answer: Click on "Rates" above on the navigation bar. You will see the lowest rate for each individual country. Click on the country's name for additional rates for specific areas of that destination.
2. Do you charge any extra fees or taxes?
Answer: No, our rates include all fees and taxes. There are no additional charges other than the advertised rates.
3. What is a Toll Free access number?
Answer: A toll-free access number (or Freephone number in the UK) is a special telephone number, in which the calling party is not charged for the call by the telephone company.
4. What is a Local access number?
Answer: A local access number is a regular phone number that you can call to get access to our network.
5. How do I call an international number?
Answer: In order to make international calls you have to add credit to your account and dial one of our access numbers. Then enter the destination number in one of these formats:
1. Calling from USA and Canada: Dial 011 + Country Code + Phone Number.
2. Calling from outside USA and Canada: Dial 00 + Country Code + Phone Number.
3. Calling from Australia: Dial 0011 + Country Code + Phone Number
6. Why is it more expensive to call mobile numbers in some countries?
Answer: Cellphone companies charge more for calls terminated to phone numbers belonging to their networks.
7. Will my account ever expire?
Answer: Your account and credit will never expire.
8. Are your rates the same no matter when I call?
Answer: Yes, our rates are the same 24/7.
9. I'm dialing a number and it's not connecting. What do I do?
Answer: Please make sure you are dialing the correct number. For more assistance contact customer service.
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